Frequently Asked Questions
Everything customers ask us most often. If your question isn't here, send us a message.
Orders
How do I know my order went through?
After checkout you'll see an order code on screen. Keep that code — it's how we look your order up. If you entered an email address, a confirmation is sent there as well.
Can I change or cancel an order?
Yes, as long as it hasn't shipped. Contact us with your order code as soon as possible and we'll amend or cancel it for you.
Do you restock sold-out items?
Core basics such as the Classic Crew Tee are restocked regularly. Seasonal and Online Exclusive pieces are produced once and are not restocked.
Shipping
How long does delivery take?
Ho Chi Minh City and Hanoi: 1–2 business days. Other provinces: 2–5 business days. See Shipping & Delivery for the full table.
Do you ship internationally?
Not yet. We currently ship within Vietnam only. International shipping is planned for a future season.
Products & Sizing
Which size should I pick?
Every product page has a size table in centimetres and inches. ENOVA tees run slightly boxy — if you're between sizes and want a closer fit, size down.
How should I wash ENOVA garments?
Machine wash cold, inside out, with like colours. Tumble dry low or hang dry. Do not iron directly over prints or embroidery.
Returns
Can I return an item?
Unworn items with tags attached can be returned within 7 days of delivery. Sale items and the Enamel Pin Set are final sale.
My item arrived damaged. What now?
Email us a photo within 48 hours of delivery and we'll arrange a replacement or a full refund, including return shipping.